Shipping policy
ZINK Shipping Policy
Thank you for shopping with ZINK. Please review our shipping policy before placing your order.
Order Processing
Orders are processed within 1–3 business days after purchase.
Processing time does not include weekends, holidays, or carrier transit time.
Once your order has been shipped, you will receive a confirmation email with tracking information.
U.S. Shipping
ZINK currently ships within the United States.
Standard U.S. shipping typically takes approximately 3–7 business days after shipment.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of ZINK’s control.
Shipping Costs
Shipping costs are calculated or displayed at checkout before you complete your purchase.
Customers are responsible for applicable shipping charges unless otherwise stated.
Tracking
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow time for the carrier to update the tracking information after the shipping label is created.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location
- Ask household members or neighbors
- Contact the shipping carrier for additional information
If you still cannot locate the package after taking these steps, contact ZINK and we will help review the situation.
If a package is confirmed lost in transit by the carrier, ZINK will provide a replacement when inventory is available.
If a replacement is not available, a refund may be provided.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
ZINK is not responsible for additional shipping costs, delays, or delivery issues caused by an incorrect or incomplete address entered by the customer.
If an order is returned to ZINK because of an incorrect or incomplete address, the customer will be responsible for the cost of shipping the order again.
Damaged Orders
If your order arrives damaged, please contact ZINK within 5 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the damaged item and packaging
If ZINK determines that the item was damaged during fulfillment or shipment, we will work with you to provide an appropriate replacement or resolution.
Local Delivery
Eligible local customers may be offered free local delivery at checkout.
Local orders are typically delivered within 1–3 business days.
ZINK will contact you using the information provided with your order to coordinate the delivery or handoff.
If you are unavailable at the agreed delivery or handoff time, you will need to contact ZINK to arrange another suitable time.
Delivery Delays
Once an order has been transferred to the shipping carrier, delays may occur that are outside of ZINK’s control.
ZINK is not responsible for delays caused by shipping carriers, weather conditions, holidays, incorrect addresses, or other circumstances outside of our control.
Contact
For questions regarding shipping or your order, contact:
Please include your order number when contacting us about an existing order.
